Refund Policy - Capital Shredder

Refund Policy

At Capital Shredder, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, our Refund Policy provides a simple and transparent process.

Eligibility for Refunds

• Returns Window: Refund or return requests must be made within 30 days of receiving your paper shredder.
• Product Condition: To qualify for a refund, the product must be:
  • Unused and in its original condition.
  • Returned in the original packaging with all included accessories and manuals.
• Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.

Non-Refundable Items

• Products damaged due to misuse, neglect, or unauthorized repair.
• Clearance, final sale, or custom-made items.
• Shipping fees, except for cases where the product arrived damaged or defective.

Refund Process

• Initiating a Return: Contact our customer support team at info@papershredders.com or call 301-770-3900 to request a return authorization.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Inspection: Returned items will be inspected upon receipt to ensure they meet eligibility criteria.
• Processing Refunds: Approved refunds will be processed within 7-10 business days and credited to the original payment method.

Damaged or Defective Products

If your shredder arrives damaged or defective:

• Notify us within 7 days of receipt.
• We will provide a replacement or a full refund, including shipping costs, after verifying the issue.

Thank you for choosing Capital Shredder. We are dedicated to providing you with reliable products and excellent service!